Privacy Policy

Last Updated: February 2026

Welcome to Serix AI

Serix AI ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, book a call, or interact with our services.

Information We Collect

When you submit a form, book a call, or otherwise engage with Serix AI, we may collect the following information:

  • Name

  • Phone number

  • Email address

  • Business or company information

  • Website URL

  • Business type and industry

  • Appointment and communication details

  • Information about your business needs and challenges

How We Use Your Information

We use the information we collect to:

  • Schedule and confirm appointments

  • Communicate with you about your inquiry and services

  • Provide customer support and respond to your questions

  • Deliver AI-powered automation, messaging, and calling services

  • Analyze and improve our services

  • Send service updates, operational messages, and appointment reminders

  • Comply with legal obligations

SMS Opt-In Details

By submitting your phone number and consenting via our forms, you voluntarily agree to receive calls (including AI-assisted calls) and text messages from Serix AI about your appointment and related services.

You may receive up to 4 messages per month. Consent to receive SMS messages is not a condition of purchase or service.

Message and data rates may apply. You may opt out at any time by replying STOP to any text message or by contacting us at [email protected].

For help, reply HELP to any message or contact us directly.

Calls & AI-Assisted Communications

Calls may be recorded and processed using AI-powered systems for quality assurance, automation, analytics, and service improvement purposes.

By providing your phone number and consenting to receive calls, you acknowledge that AI systems may be used to communicate with you.

Data Protection & Sharing

Your information is securely stored and is never sold.

We may share data only with trusted third-party service providers (such as CRM, calling, messaging, scheduling, or analytics platforms) as required to operate our services, or when required by law.

Mobile Numbers and SMS Information

We do not share, sell, or rent your mobile phone number to third parties for their own marketing purposes.

Your phone number is used solely to send you appointment confirmations, reminders, and service-related messages from Serix AI. We may share your phone number with trusted service providers (such as our SMS platform) only as necessary to deliver these messages.

You can opt out of SMS messages at any time by replying STOP.

Cookie & Tracking Practices

Our website may use cookies or similar technologies to improve functionality, analyze traffic, enhance user experience, and support advertising and analytics efforts.

Cookies may collect information about your device, browser, and interactions with our website. You may disable cookies through your browser settings if desired.

Advertising & Analytics

Serix AI may use third-party advertising and analytics tools (including tracking pixels, cookies, and similar technologies) to measure performance, analyze traffic, and deliver relevant advertisements.

These tools may collect information about interactions with our website, ads, or communications. This data is used solely for marketing optimization, attribution, and analytics purposes.

Data Security and Handling

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls.

While we take reasonable steps to safeguard your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information (subject to legal and operational requirements)

  • Opt out of marketing communications at any time

To exercise these rights, contact us at [email protected].

Client Data Processing

In some cases, Serix AI processes data on behalf of its clients through CRM systems, websites, forms, automations, and AI tools.

Clients remain responsible for how their business collects, uses, and manages customer data. Clients are solely responsible for ensuring their data practices comply with applicable laws and regulations.

Serix AI is not responsible for a client's misuse of data or failure to comply with applicable laws.

Third-Party Tools

Serix AI uses third-party software and platforms (including CRM, telephony, messaging, analytics, advertising, and hosting providers) to deliver services.

These providers process information only as necessary to perform their services and are required to maintain appropriate security standards.

Policy Updates

We may update this Privacy Policy from time to time. Continued use of our website or services constitutes acceptance of any changes.

The "Last Updated" date at the top of this policy reflects the most recent changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

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